Please note that the booking that you submit through the online booking page is not confirmed until you receive a response from us – we will endeavour to respond as quickly as possible BUT if your booking is only a day or two out from your tour date we do recommend that you phone us.
For guided day tours:
If you wish to cancel or amend the original booking, you must inform us by 10.00am (at the very latest) 7 days before the scheduled departure date. After this time lapses we assume you still wish to undertake the tour and cannot guarantee that you will receive a full refund or not be charged if you do decide to cancel.
If you cancel the booking after the cancellation time shown and we can resell some or all of the cancelled places then you will only be charged for those vacated places that remain unsold.
As kayak cockpits are a set size and unable to be altered, some restrictions in regard to body size will apply. Restrictions on height may also apply. Please enquire before booking a tour if you think you may have any issues in this area.
If we cancel the tour (prior to departure from Manapouri) due to weather or road conditions, strong winds or mechanical failure (or for any other reason beyond our control) no charge or a full refund of any payment will be made.
If the tour travels to Deep Cove but does not go out on Doubtful Sound (due to unsuitable weather conditions) a partial refund will be issued.
We do not assume any responsibility for any damage or loss to personal items while clients are on the tour.
We do not as a general rule cancel due to rainfall unless there is a hazard due to this – Fiordland is a very high rainfall area. Note that with all outdoor activities there is a degree of risk which is greatly minimized by adherence to our audited safety plan.